Shipping Policies - Free Shipping - Guaranteed in Stock
DecksDirect understands how important it is for your order to arrive promptly. We are the nation's largest online stocking retailer of premium deck products, so you can trust that most orders placed before 3:30pm CST, Monday–Friday will ship out the same day (excluding holidays) from our Indianapolis warehouse! We do everything we can to ensure quick arrival:
If we can’t ship an item within the lead time specified in the shopping cart, we’ll let you know via email or phone.
If a Guaranteed in Stock item doesn't ship the same day, we'll give you $100!
We ship directly to your home, business or job site.
Unless specified, we don’t require a signature release on deliveries.
Please refer to the following sections for important details:
If you have a time-sensitive order, an order weighing over 100 lbs, or would like to address questions or concerns, don’t hesitate to call us at 1-888-824-5316. We’re happy to figure out the best way to get your order to you on time.
Shipping & Delivery Schedule
FedEx Transit Times
FedEx Ground Delivery Lead Times
This map is a general representation of FedEx Ground transit times from our Indianapolis warehouse.
Some items may ship directly from the manufacturer from a different location; lead times for those shipments may vary.
Once your order is shipped, actual delivery times may vary based on carrier shipping practices regarding package weight, dimensions, and distance shipped.
FedEx Residential Ground: Tuesday–Saturday
FedEx Commercial Ground: Monday–Friday
FedEx Express: Monday–Friday
USPS Priority Mail: Monday–Saturday
UPS Residential & Commercial Ground: Monday–Friday
Holidays: Please note that all delivery services observe several holidays throughout the year; please refer to the appropriate resource to see how this may affect your delivery.
Shipping Methods & Costs
Though we ship most items via FedEx, we reserve the right to ship items via USPS, UPS, or common carrier (18-wheeler). Shipping charges are based on standard FedEx or UPS rates (where applicable), according to package weight, size, and distance shipped. Orders placed after 3:30pm CST will generally ship the next business day. At this time, we do not ship outside of the United States.
DecksDirect offers FREE ground shipping* on most orders in the contiguous 48 states with minimum purchase. Most Free Shipping items ship via FedEx Ground.
If you opt to pay for expedited shipping, please note that shipments only depart our warehouse Monday–Friday.
If your expedited order requires Saturday Delivery, please contact us. Additional charges may apply and some addresses are not available for FedEx or UPS Saturday Delivery.
LTL Freight Shipping
Because some items we offer are too large and/or heavy for standard ship methods, they are shipped via LTL (Less than Truckload) Delivery or common carrier (18-wheeler). If your order requires freight shipping, we will contact you to discuss the details prior to shipment. If special services (such as a lift gate) are required, any additional fees are your responsibility. Signatures are required for all freight shipments.
Visit our LTL Freight Shipping Page to read more about our freight shipping policy.
Will Call/Local Pickup
We're in the process of moving to a new Distribution Center! If you'd like to place an order for will-call, please call ahead to check stock. We can place the order over the phone so it's ready for you to grab and go! Give us a call at 952-746-7561.
*Minimums may apply for free shipping, please refer to specific product pages for details. Free shipping is offered within the contiguous 48 states only. Shipments to Hawaii and Alaska addresses are not eligible for free shipping.
Inventory & Lead Times
Guaranteed in Stock Items
Many items we offer are Guaranteed in Stock, so they will ship out the same day if ordered before 3:30pm CST, Monday–Friday. Because we're so confident in our fast shipping, if an item listed as Guaranteed in Stock doesn't ship the same day, we'll give you $100!
Quick Ship Items
Quick Ship items will typically ship out the same day if the order is placed before 3:30pm CST, Monday–Friday. Due to unexpected demand, we cannot guarantee these items will ship the same day. If you have a time-sensitive order, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules.
Drop Shipment Items
In an effort to get your order out as quickly as possible, we may ship your order directly from the manufacturer. Delivery times in those instances may vary, but be assured that we only do business with manufacturers that meet our high shipping standards.
Out of Stock & Special Order Items
If an order is partially out of stock, the order will ship as soon as the entire order is in stock. The team at DecksDirect will contact you if an item is not available or requires special order. Due to availability and vendor issues, we can only estimate shipping times for these products. If you choose to remove the item from your order, we’ll issue a refund.
Remember, if you have a time-sensitive order, don’t hesitate to call us at 1-888-824-5316 to make arrangements. We're here to figure out the best way to get your order to you on time!