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365-Day Returns & Exchanges

At DecksDirect, we want to help you create a deck you love. That’s why we offer no-hassle returns for up to a full year after your purchase. If you get the wrong item or realize that what you ordered doesn’t quite fit your vision, we’ll go above and beyond to help you return your item and find a perfect replacement.

To start the return or exchange process, follow the link below and fill out our online return request form. Then find the item you’d like to return and submit your return request. As always, we are here to help! Give us a call at 1-888-824-5316 with any questions you have, or for help exchanging your item for one that fits your dream deck.

You can learn more about our return process and find our full Return Policy below.

One-Year No-Hassle Returns Graphic

Our Easy 4-Step Return Process

Return Request Form

Step 1: Fill out our return request form to find your order.

Step 2: Choose the specific items you’d like to return and submit your return request

Step 3: We will review your request and send you instructions to print your return authorization, also called an RMA

Step 4: Follow the instructions on the return authorization to package and return your items

Full Return Process Information

Please don’t send back any items until you’ve filled out the return request form and received a return authorization from us. (This authorization is also called an RMA). If you accidentally send us any non-refundable items, we’re not able to ship them back to you.

Step 1: Fill out our return request form to find your order

Make sure your product is in its original, resellable condition. See our list of non-returnable items in our Return Policy below.

Step 2: Choose the specific items you’d like to return and submit your return request

Once you’ve found your order, you’ll be able to see which items are return-eligible. Choose the products you want to return, then submit your return request.

Step 3: We will review your request and send you instructions to print your return authorization, also called an RMA

Once we’ve reviewed your return request, we’ll give you the next steps to move forward with your return.

Keep an eye on your email, where we’ll send you a return authorization form called an RMA. This document will have instructions on how to ship your items back to us for a refund or replacement.

Step 4: Follow the instructions on the return authorization to package and return your items

Carefully pack up your items to make sure they’re in good condition when they arrive - we can’t refund items that are damaged on their way back to us due to improper packaging.

  • To keep everything safe, place the product in its original packaging, then in an additional outer shipping box. Please add sufficient padding to fragile items as needed.
  • Return all parts, pieces, printed materials, and accessories.
  • Do not write on or alter the original packaging in any way.
  • Include a copy of your RMA with your shipment.
  • Use the shipping method of your choice to send it to the address we provide with your return authorization.

Once we receive and inspect your return, we’ll process your refund and send you an email confirmation.

a box with decksdirect return address on it

Our Full Return Policy

Satisfaction Guarantee

Whether you ordered too much or the product you ordered doesn’t quite fit your style, you can return all non-sale items that are in resellable condition for a full refund within one year of your purchase.

DecksDirect is not responsible for return shipping costs, and a restocking fee may apply to decking returns. Unfortunately, we can’t accept returns more than one year after your order was placed.

We’re committed to making sure your deck project goes smoothly and delivers an amazing deck. If you want help finding a replacement product that better suits your vision, please give us a call at 1-888-824-5316 or email us at hello@decksdirect.com.

Don’t Return Without A Return Authorization Number

When you fill out our return request form, you’ll receive an approval email with a return authorization number, also called an RMA. Please don’t send your items back until you’ve received that return authorization confirming you’ll get a refund.

If you send us an item that doesn’t qualify for a refund, we are not able to ship that item back to you.

We do not accept returns of:

  • Products received more than one year ago.
  • Products not in original or resellable condition, including but not limited to product that is damaged, used, missing hardware, or has been altered in any way.
  • Products purchased on sale, clearance or closeout.
  • Tools designated as non-returnable.
  • Products purchased as part of a kit or package, unless the complete kit is returned.
  • Additional products that aren’t listed on your return authorization form.

Items Must Be In Resellable Condition

Returned items must arrive to DecksDirect in resellable condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)

Refund Notes

  • Refund amounts – Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping fees are not eligible for refund. Restocking fees may be deducted from the refund amount if items are returned in damaged condition or without all of the original accessories.
  • Shipping costs – Shipping costs are the customer’s responsibility.

Damaged Products, Shipping Errors, or Defective Products

Damaged Product

If anything is damaged in transit, DecksDirect will help you file a claim with the shipping company to make things right. Please inspect your order thoroughly when it arrives. If you see any damage, please take photos and email them to us at support@decksdirect.com.

We will need the photos to file a claim with the shipping company, so please send them to us as quickly as possible, as the window to file a claim is often limited.

Shipping Error

If part of your order is incorrect or missing, please contact us immediately at 1-888-824-5316 or email support@decksdirect.com. To help us get started, please have your order number handy, along with the part number, description of the issue, how many items are incorrect or missing, and a photo (if applicable).

Defective Product

For products that appear to be defective within 90 days of purchase, please contact us as soon as possible at 1-888-824-5316 or email support@decksdirect.com. To help us get started, please have your order number handy, along with the part number, description of the issue, and a photo (if applicable).

All defects that occur after 90 days from your purchase date (example: a deck light bulb burns out after six months) need to be reported directly to the manufacturer to begin their warranty claim/replacement process.