The DecksDirect Difference
Real People, Real Service
This website is powered by a hardworking team of real people united by an important goal: helping people build better decks. Our team features skilled individuals with unique personalities; we'd never use scripts or automated call centers. We provide personal service because we care about your project, are excited to work with you, and want to find the products that fit your vision. Meet the crew that's here for you on our About Us page.
We stay up-to-date on installation know-how, troubleshooting, product compatibility, and industry trends, and we’re not shy about sharing what we know. There isn’t a one-size-fits-all approach for every customer and their unique projects, so we inform and empower you with these free services:
Valuable resources you can access on our site anytime.
Online chat to check product details and availability or to get advice.
Email assistance from actual people who will respond to your inquiry.
Phone support with honest, accurate, and friendly service you can trust.
Project designs, 3D renderings, and complete takeoffs from industry specialists.
Answering questions, providing quotes, packing, shipping, resolving concerns, we do it all... fast! We know how important your deck project is and we do everything in our power to get it started–and finished–quickly. We’re fast in every facet and we’re committed to completing your order with efficiency and courtesy. How do we do this?
Our strategic sourcing and purchasing means products are in stock and ready to ship.
Our highly-trained product specialists quickly address your questions and concerns.
Our project team calls you within one business day to get your quote together fast.
Our operations team checks every order for accuracy and product compatibility.
Our skilled and efficient fulfillment team makes completing your order its top priority.
Our speed is first-rate, from the first time we greet you all the way to the moment we get your order out the door. Find out what happens once your order hits the road on our Shipping & Delivery page.
Improving the Deck Experience
At DecksDirect, we see a deck as much more than a few planks of wood in your yard–it’s a lifestyle. We know the deck experience is greater than the materials you choose or the products you buy. It’s about successfully putting it all together, making memories on it with friends and family, and feeling good about the entire process.
We are here to prove that building, redoing, or upgrading a deck can be stress-free and even fun! Since this isn't something people do very often, we focus on making it a smooth process so your unique project has an amazing outcome.
Join over 33,000 people who gave us a 5-star rating! Our carefully-curated website, designer showroom, fully-stocked warehouse, and knowledgeable staff will make you forget the hassle of big-box stores or shopping around.
Have a project in mind? Start a conversation with us and see for yourself why we're different.