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GENERAL SHIPPING POLICY
Except for special order items, most orders placed before 3:30pm will ship the same day! DecksDirect.com shipping charges are based on standard UPS or FedEx rates (where applicable), according to package weight, size, and distance shipped.
In an effort to get your order out as quickly as possible, we may ship your order manufacturer or warehouse direct. Additionally, small items may be shipped through USPS and items shipping to the upper Midwest may ship through SpeeDee Delivery Service.
If you have a time-sensitive order, questions or comments, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules! We’re happy to help you figure out the best way to get your product to you on time.
Within the contiguous U.S.
Choose between Ground, 2nd Day Air and Next Day Air.
Shipping to Alaska or Hawaii
Choose between 2nd Day Air and Next Day Air. Contact us at 1-888-824-5316 to discuss using USPS – depending on your product order, this may offer cost-efficiencies for the same delivery timetables.
International
At this time, we are not shipping outside of the United States.
FedEx, UPS, SpeeDee and USPS
Most items ship through FedEx. When applicable, DecksDirect.com reserves the right to ship items via UPS, SpeeDee or USPS.
Ground Shipping
• FedEx residential ground delivery rates are based and scheduled on a Tuesday through Saturday delivery.
• UPS residential ground delivery rates are based and scheduled on a Monday through Friday delivery. If your order requires Saturday Delivery please contact us. Additional charges may apply. Note: Some addresses are not available for UPS Saturday Delivery.
• FedEx/UPS commercial ground delivery rates are based and scheduled on a Monday through Friday delivery.
• USPS residential and commercial ground delivery rates are based and scheduled on a Monday through Saturday delivery.
• SpeeDee residential and commercial ground delivery rates are based and scheduled on a Monday through Friday delivery.
Express Shipping
• FedEx and UPS residential/commercial 2nd Day and Next Day delivery rates are based and scheduled on a Monday through Friday delivery. If your express order requires Saturday Delivery please contact us. Additional charges may apply. Note: Some addresses are not available for UPS Saturday Delivery. Orders placed after 3:30 CST will ship next business day. If you have a time-sensitive order, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules! We’re happy to help you figure out the best way to get your product to you on time.
Will call
We would be happy to arrange a pick-up in at our Minneapolis location. Pick-ups can be scheduled Monday-Frinday 7am-5pm, Please call 1-888-824-5316 to arrange a pick-up.
Shipping over 100 lbs and/or freight quotes
Call us at 1-888-824-5316 to ask about shipping options and specialized quotes.
If you have a time-sensitive order, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules! We’re happy to help you figure out the best way to get your product to you on time.
Except for special order items, most orders placed before 3:30 pm will go out the same day. And we do everything we can to ensure quick arrival:
- • If we can’t ship within one day, we’ll let you know via email or phone.
- • We can ship direct to your home, business or job site.
- • Unless specified, we don’t require signatures release on deliveries.
Do we stock inventory? Absolutely! Most products ship direct from Minneapolis, Minnesota, with ground delivery averaging as follows:
- • 1-3 days to the Midwest
- • 3-4 days to the East Coast
- • 4-5 days to Florida and the West Coast
Note: The map above is a general representation of transit times for FedEx Ground shipments.
The team at DecksDirect.com will contact you if an item is out of stock or special order. Due to availability and vendor issues, we can only estimate shipping times for these products. If you choose to remove the item from your order, we’ll issue a refund consistent with the original method of payment.
If you’re not satisfied with your order for any reason, DecksDirect is also happy to provide no hassle returns. And as always, you can get additional support at any time by emailing support@decksdirect.com or calling 1-888-824-5316, Monday through Friday, 7a.m. – 5:30p.m. CST.
