General Shipping Policies
DecksDirect understands how important it is that your order arrives promptly. We are the largest online stocking retailer of deck accessories, so you can trust that most orders placed before 3:30 pm CST will ship the same day! Please view the topics below for specific shipping information.
If you have a time-sensitive order, questions or comments, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules! We’re happy to figure out the best way to get your order to you on time.
Guaranteed in Stock Items
DecksDirect understands that getting your items quickly is important. We are the largest online stocking retailer of deck accessories, so you can trust that nearly all items ship the same business day if the order is received by 3:30pm CST,
Many of our items are Guaranteed in Stock. These items will ship out the same day if the order is placed before 3:30 pm CST, Monday–Friday. Because we are so confident in our fast shipping, if an item listed as Guaranteed in Stock doesn't ship the same day, we will give you $100*.
*For orders totaling over $100, we will refund $100 to the credit card used at the time of purchase. For orders less than $100, only the amount of the order will be refunded. When Guaranteed in Stock items are ordered with over-sized items, all items will ship together and this offer does NOT apply.
Quick Ship Items
Quick Ship items will typically ship out the same day if the order is placed before 3:30 pm CST. Due to unexpected demand, we cannot guarantee these items will ship the same day. If you have a time-sensitive order, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules! We’re happy to figure out the best way to get your order to you on time.
Delivery & Lead Time
Except for special order items, most orders placed before 3:30 pm will go out the same day. We do everything we can to ensure quick arrival:
Some products ship directly from the manufacturer, and delivery times for those shipments may vary. However, we have high standards for them regarding shipping times and quality control. If they can’t perform to the levels you need, we don't do business with them.
Note: The map above is a general representation of transit times for FedEx Ground transit times. If you have a time-sensitive order, don’t hesitate to call us at 1-888-824-5316 for shipping and delivery schedules! We’re happy to figure out the best way to get your order to you on time.
We offer Free Ground Shipping* on select balusters, post caps, deck lighting and hardware within the continental U.S.
Most FREE SHIPPING items ship through FedEx ground. When applicable, DecksDirect.com reserves the right to ship items via UPS ground or USPS ground. You can also upgrade to 2 Day and Next Day shipping for an extra charge.
*Minimums may apply, please refer to specific product pages for details. Free shipping is offered within the contiguous 48 states only. Shipments to Hawaii and Alaska addresses are not eligible for free shipping.
Standard Shipping Methods
DecksDirect.com shipping charges are based on standard FedEx or UPS rates (where applicable), according to package weight, size, and distance shipped.
Most items ship via FedEx. When applicable, DecksDirect.com reserves the right to ship items via UPS, SpeeDee Delivery Service or USPS. In an effort to get your order out as quickly as possible, we may ship your order directly from the manufacturer. Additionally, small items may be shipped via USPS and items shipping to the upper Midwest may ship via SpeeDee.
LTL Freight Shipping
Because some items offered at DecksDirect.com are too large and/or heavy to ship via FedEx or USPS, they are shipped via LTL (Less than Truckload) Delivery. For larger orders, we ship via common carrier (18-wheeler).
If you order is being shipped via LTL or common carrier, you will be contacted to discuss the details before the order ships. If special service are required such as a lift gate, additional fees may apply. Signatures are required for all LTL shipments.
Within the contiguous U.S. - Choose between Ground, 2nd Day Air and Next Day Air.
Alaska and Hawaii - Choose between 2nd Day Air and Next Day Air. Contact us at 1-888-824-5316 to discuss
DecksDirect.com shipping charges are based on standard UPS or FedEx rates (where applicable), according to package weight, dimensions, and distance shipped. Shipping quotes can be obtained in the shopping cart portion of our website. For shipping over 100 lbs and/or freight quotes please call us at 1-888-824-5316.
Out of Stock & Special Order Items
The team at DecksDirect.com will contact you if an item is out of stock or special order. Due to availability and vendor issues, we can only estimate shipping times for these products. If you choose to remove the item from your order, we’ll issue a refund consistent with the original method of payment.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used box.