GENERAL SHIPPING POLICY:
Our shipping charges are based on standard UPS rates (where applicable), which are based on package weight, size, and distance shipped.

DecksDirect.com offers UPS Ground, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.

To help keep shipping costs as low as possible, we use UPS Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. For Ground. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight.

Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of UPS 2nd Day Air, or UPS Next Day Air delivery.

DELIVERY AND LEAD TIME: 
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping: Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST. Please note: we are unable to offer shipping outside of the United States.

Express shipping (Next Day, 2nd Day): These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST. If an express order is placed before 12 PM CT, it will usually ship out that same day.

ITEMS THAT ARE OUT OF STOCK:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.

INTERNATIONAL SHIPPING POLICY:
We regret we are unable to offer shipping outside of the United States at this time.

GENERAL RETURN POLICY:

1. We must authorize all returns or exchanges. E-mail return inquiries or call (888)-824-5316. Returns may be subject to a 15% restocking charge.

2. All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.

3. All returned merchandise must be received by DecksDirect.com in saleable condition, unless the merchandise is found to be defective.

4. All returns of DecksDirect.com must be in full unopened packages.

5. Returns will be accepted only after return authorization number has been issued.

CUSTOMER RETURNS:

1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

2. Please contact DecksDirect.com for a return authorization code and shipment location. 

3. Returns will be accepted only after return authorization number has been issued.

REFUND FOR CREDIT OR EXCHANGE:

1. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.

3. All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.

4. Any form of reimbursement is consistent with the original method of payment.

AURORA LIGHTING WARRANTY INFORMATION:

1. Aurora Deck Lighting extends a one (1) year warranty on it's products covering materials and workmanship only. Misuse or incorrect installation will void any warranty coverage.

2. Aurora Deck Lighting is responsible for all warranty service and requests. DecksDirect.com shall not be held liable or responsible for warrantying any Aurora Deck Lighting products or service.

3. All warranty requests should be initiated by a call to Aurora Deck Lighting at (800)603-3520. A RGA# (returned goods authorization number) is required for all products returned to Aurora Deck Lighting for service/repair or exchange. The RGA# must be visible on the shipping label of all returned packages as well