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Here’s how:
1. Obtain a return merchandise authorization number (RMA#) by emailing support@decksdirect.com or calling us at 1-888-824-5316, Monday through Friday, 7AM - 5:30PM CST.

2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging. All returns must be in full unopened packages. (For example: we will not accept nine balusters from a ten-baluster package.)

3. Include a copy of your packing slip, order confirmation or RMA# receipt with your return shipment.

4. Mail to:
DecksDirect.com
RMA# (enter your number here)
3440 Beltline Blvd #103
Minneapolis, MN 55416

DecksDirect will send you an email confirmation when the refund is authorized. Please allow 3-4 business days for your account to be credited.

Terms of Return
All returns are manually inspected, and the items must be in their original condition and packaging. No credit will be issued for items that are damaged or show signs of use.

Shipping costs are the customer’s responsibility unless the merchandise is being returned due to defect, or DecksDirect incorrectly filled the order.

Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

If the order was were sent with a free shipping discount, the original shipping charges will be deducted from the refund.