Whether you ordered too much or you are not happy with your purchase, you can return all non-special order and non-sale items that are in resellable condition for a full refund with No Restocking Fees. See Terms of Return below for full details.
We want you to be satisfied and will work hard to ensure that you are. If you experience any issue with our products, customer service, shipping, or even if you just plain don't like what you bought, please let us know by calling 1-888-824-5315 or emailing us at firstname.lastname@example.org.
No Hassle Returns
We understand if your new purchase doesn't work out the way you imagined, so we've made the return process easy. We offer the following options for product returns:
Within 90 days of purchase – return the product for a complete refund or equal exchange.
More than 90 days after purchase – return the product (within a year of purchase) for store credit.
One year after purchase – we’re sorry, we can’t accept returns or issue credit at this point.
In a hurry? You can expedite an exchange by placing and paying for a new order, then return unwanted items for credit.
How to Return
Please read the instructions below before shipping your return. You must first either submit a return request form, email Support@DecksDirect.com or call 1-888-824-5316 with your order number to request a Return Material Authorization for the items you would like to return. You will then receive your RMA email with your RMA#. Please follow the instructions and read through the information on the RMA email, or you can also find it below:
For the first 90 days after your purchase you may return undamaged merchandise for a full refund, excluding any shipping charges. Decks Direct does not charge a re-stocking fee for returns. Once your return is received and inspected, your refund will be processed and a credit will be applied to the credit card used at the time of purchase. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to be posted to your account. Decks Direct will send you an email confirmation when the refund is authorized. For orders returned more than 90 days after purchase, a gift card for store credit will be issued. Note: Refunds for PayPal transactions will be processed through PayPal up to 60 days after purchase; a check will be issued thereafter (within 90 days).
• To protect the item(s) during shipping, place the product in its original packaging then in an additional outer shipping box. Please add sufficient padding to fragile items as needed. If damage is incurred during shipping due to improper packaging, a full refund will not be issued.
• Return all parts, pieces, printed materials, and accessories.
• Do not write on or alter the original packaging in any way.
• Include a copy of your return merchandise authorization (RMA) with your shipment, and send to:
Please do not send us merchandise that does not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
Thank you! If you have any additional questions, please don’t hesitate to call us at 1-888-824-5316.
Terms of Return
Resellable condition – All returns are manually inspected, and the items must be in resellable condition. All returns must be in full, unopened packages. (For example: we will not accept nine balusters from a ten-baluster package.)
Defective Product or Shipping Error
Inspect your shipment thoroughly upon delivery and report any damage or errors within 5 days of receipt of package.
For defective products, a return shipping label will be provided at no charge within the first 90 days of purchase. Prior to a return label being submitted, DecksDirect.com must have a customer’s credit card on file. If the fixture is determined to be defective, a replacement will be shipped via Standard Ground service at no charge. If expedited shipping is requested, expedited shipping fees will be charged. If the returned fixture is found to be in working condition or the problem is found to be from defective batteries, all shipping charges will be charged to the credit card on file.