Price Match Policy
If you happen to find a lower price from another internet retailer selling an identical item, contact us and just mention where you saw the lower price. We will do our best to match that price!* We'll even throw in our great service and support for free! Additionally, we offer no hassle returns without restocking fees. Plus, did you know that most orders placed on our site qualify for free shipping? And that over 88% of our orders ship the same day they're placed? We truly believe we can add value far beyond the price of the product.
In short, we're happy to try to price match for you, but we're sure nobody can match our service and support.
Price Match Details
We take the time to look at each price match request while considering a handful of limitations and exclusions. We only consider a price match for an identical product. The product must be a brand new, unopened exact model with the same warranty. We also factor in availability, shipping costs, and tax. Membership pricing (Costco, Sam's Club, Amazon Prime) does not qualify for a price match. Offer does not apply when the price includes rebates, special program discounts, bonuses, free offers, coupons, promo codes, bundled items, pricing errors, or one-of-a-kind or limited-quantity offers.
How to Submit a Price Match Request
If you would like to chat about a price match, please give us a call at 1-888-824-5316. Be sure to grab the following info prior to calling:
Product brand & name (i.e. Deckorators High Point Post Cap)
Product options (i.e. Size: 4x4, Wood Type: Cedar, Color: Copper)
DecksDirect price and competitor price
DecksDirect and competitor shipping cost (if applicable)
DecksDirect and competitor tax (if applicable)
URL/link to the product on the competitor’s website
If you have questions, please feel free to give us a call at 1-888-824-5316 and we can get them answered ASAP.
*We reserve the right to make final price match decisions based on our discretion and will not sell any product below our cost.