Real People, Real Service

Behind our fancy website are real people who care about what we do. Our team strives to exceed your expectations by providing honest, accurate and friendly service that you can trust.

We’re here to help! Don’t hesitate to give us a call at 1-888-824-5316 or send us an e-mail at support@DecksDirect.com.

To learn more about who we are, meet the team, or read real customer reviews, visit our About Us page.

100% Satisfaction Guarantee

Whether you ordered too much or you are not 100% satisfied, you can return all non-special order items to our warehouse for a full refund with No Restocking Fees.

We want you to be satisfied and will work hard to ensure that you are. If you experience any issue with our products, customer service, shipping, or even if you just plain don't like what you bought, please let us know.

Please visit our Returns Page for more information

Large Selection & Fast Delivery

DecksDirect understands that getting your items quickly is important. We are the largest stocking online retailer of deck accessories, so you can trust that nearly all items ship the same business day if the order is received by 3:30pm CST,
Monday–Friday (excluding special order items).

Many of our items are Guaranteed in Stock. These items will ship out the same day if the order is placed before 3:30 pm CST, Monday–Friday. Because we are so confident in our fast shipping, if an item listed as Guaranteed in Stock doesn't ship the same day, we will give you $100*.

Please visit our Shipping Details Page for more information

*For orders totaling over $100, we will refund $100 to the credit card used at the time of purchase. For orders less than $100, only the amount of the order will be refunded.

Free Shipping

We offer Free Ground Shipping on select balusters, post caps, deck lighting and hardware within the continental U.S.*

Most Free Shipping items ship via FedEx ground. You can also upgrade to 2-Day or Next Day shipping for an additional charge.

Please visit our Shipping Details Page for more information

*Free Shipping - Minimums may apply, please refer to specific product pages for details. Free shipping is offered within the contiguous 48 states only. Shipments to Hawaii and Alaska addresses are not eligible for free shipping. Please refer to our shipping details page for more information on our general shipping policies.