LED Dimmer Troubleshooting

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Troubleshooting Guide

LED dimmers can be tricky to install due to polarity issues with most LED fixtures. These issues can usually be solved with some simple troubleshooting techniques described below. If you have any questions, don’t hesitate to give us a call at 1-888-824-5316 or send us an e-mail at support@DecksDirect.com.

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1. Check the transformer

First things first, let’s determine that this is a dimmer issue and not a light/transformer problem. The simplest way to do this is to plug the lighting directly into the transformer. Keep in mind that most LED lights are polarity sensitive, so you may need to swap the connecting leads if the lights don’t illuminate. If your lights light up, proceed to the next step.

2. Swap “out” leads

Start by swapping the leads on the “out” side of the dimmer (the “out” leads are the wires connecting to your lights). Using the buttons on the dimmer unit (not the remote), test the dimmer. If this does not fix the problem, proceed to next step.

3. Swap both “in” and “out” leads

Swap the “out” leads again as well as the “in” leads (“in” leads are the wires commenting to your transformer). Using the buttons on the dimmer unit (not the remote), test the dimmer. If this does not fix the problem, proceed to next step.

4. Swap “out” leads

Once again, swap the leads on the “out” side of the dimmer (the “out” leads are the wires connecting to your lights). Using the buttons on the dimmer unit (not the remote), test the dimmer. If this does not fix the problem, you may have a defective dimmer. See below for warranty information.

Warranty Information

If the entire dimmer is found to be defective and it is within 30 days of your purchase, DecksDirect.com’s warranty policy is to replace the product at no cost. Please contact at us at 1-888-824-5316 to submit a claim.

1. Standard Replacement (within 30 days)

The defective unit will need to be returned to DecksDirect.com prior to a replacement dimmer being sent. A return shipping label will be provided at no charge via e-mail. Once the dimmer is received by DecksDirect, a replacement will be shipped via standard ground service at no charge. If expedited shipping is requested, expedited shipping fees will be charged. If the returned fixture is found to be in working condition, all shipping charges will be the customer’s responsibility.

2. Expedited Replacement (within 30 days)

If time is critical, a replacement dimmer can be shipped immediately, along with a prepaid return label. The customer will be charged upfront for the replacement dimmer. When the original fixture is returned and determined to be defective, a full credit for the product will be refunded. If expedited shipping was requested, expedited shipping fees will not be refunded.

3. Manufacturer's Warranty (beyond 30 days)

If the entire dimmer is found to be defective and you are beyond the 30 day warranty period, please refer to the manufacturer’s warranty.

Download Troubleshooting Guide

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3900 50th Ave N #100 Minneapolis, MN 55429
1-888-824-5316 sales@DecksDirect.com

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